A quality management system is a collection of business processes focused on consistently meeting customer
requirements and enhancing their satisfaction. It is aligned with the organization’s purpose and strategic
A quality management system (QMS) is a set of policies, processes and procedures required for planning and
execution (production/development/service) in the core business area of an organization. (i.e. areas that can
impact the organization’s ability to meet customer requirements.)
The Concept of Quality Management
A Quality Management System in its basic concept is quite simple.
It seeks to:
- Recognize the external quality related requirements specified in Licenses to Trade, guidelines, specified customer requirements, and the chosen management system standard(s)
- Ensure that all requirements have been documented within the management system in the appropriate location in terms of defined specific system requirements.
- Confirm that employees receive applicable training in the quality system requirements.
- Outline performance processes, where applicable, to the quality system requirements.
- Produce records or evidence that system requirements have been met.
- Measure, monitor and report the extent of compliance with these performance procedures.
- Continually monitor and analyze changes to the requirements and confirm that all changes are reflected in
changes to the specific requirements when necessary.
- Execute the audit and analyze the system processes and correct them when necessary
- Include processes that will help continually improve the quality system.
ISO 9001:2008 is an example of a Quality Management System.